At Capital Business Systems, we strive to provide the best possible service. This Refund & Cancellation Policy outlines the terms for cancellations, refunds, and service adjustments.

1. Appointment Cancellations

More than 24 hours notice: Cancellations made more than 24 hours before the scheduled appointment time are free of charge. No fees will apply.

Less than 24 hours notice: Cancellations made within 24 hours of the scheduled appointment time may incur a cancellation fee to compensate for the reserved technician time. The fee will be communicated at the time of cancellation.

2. No-Show Policy

If a customer is not present at the scheduled appointment time and has not notified us in advance, a no-show fee may apply. We will attempt to contact you before applying any fees.

3. Service Refunds

If you are not satisfied with the service provided, please contact us within 7 days of the service date. We will review your concern and may offer:

A return visit to address the issue at no additional charge (within the 90-day warranty period)
A partial refund for services not completed to your satisfaction
A full refund in cases where service was not rendered as agreed

4. Product Returns

Products purchased from Capital Business Systems may be returned within 30 days of purchase, provided they are in their original, unopened packaging. Opened products may be eligible for return on a case-by-case basis. Restocking fees may apply.

5. Managed Print Service Contracts

Managed Print Service contracts may be cancelled with 30 days written notice. Early termination of annual contracts may incur fees as outlined in the specific contract agreement.

6. How to Request a Refund

To request a cancellation or refund, please contact us at:
Phone: (970) 245-2507
Email: info@capbussys.com
Please include your service ticket number or order details when contacting us.

7. Processing Time

Approved refunds will be processed within 5-10 business days and credited to the original payment method. Please allow additional time for your financial institution to post the refund.

8. Contact Us

If you have questions about this policy, please contact us at:
Capital Business Systems
2777 Crossroads Blvd Ste G, Grand Junction, CO 81506
Phone: (970) 245-2507
Email: info@capbussys.com

Refund & Cancellation Policy